You have 15 calendar days to return an item from the date you received it. The 15 day return window is from the date the carrier delivers your item to the date you ship it to Special Needz Coffee. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once receiving returned order, refunds take 5-10 days to appear on a customer’s statement.